Ocean View Host - Quality Technical Support

You may email our Technical Support Team 24 hours a day (if you are not a customer and have a sales question, please contact our Sales Team)

If you are a current customer of ours and need technical support assistance (including lost passwords or not-received server info), please Click Here for our Technical Support Team.

Please note: At this time we do not provide technical support via telephone as it slows down our response time. By providing support via email we are able to file all communications between both parties with our ticket based support system to give you a more accurate and faster response. We can usually offer you a solution to any problem in less time then you would be on hold with phone support (if you have been with other hosts who claim to offer this you know exactly what we mean). During the last 4 years we have an average response time of 15-20 minutes or less on over 95% of support email contacts.

Please use one of the following links to request support:

Sales Questions/Comments

For questions or comments about our hosting and e-commerce packages Click Here to contact our Sales Information Team.

Web-based Control Panel
Your web site's control panel can be found at:

http://www.yourwebsite.com/cgi-world/admin/panel.pl

where yourwebsite is the domain name you registered or transferred for your web site (if your domain name ends with .net or .org also replace the .com with the appropriate extension).

Your email control panel (POP3 accounts, aliases, forwards, mailing lists etc.) is also accessed from your web site's control panel.
Web-Based Email

Your web site's web based email sign on can be found at:

http://mail.fasturl.net/cgi-bin/sqwebmail

or Click Here to go directly to the sign on.
Web-Based Server Statistics

Your web site's server statistics can be found at:

http://www.yourwebsite.com/stats

where yourwebsite is the domain name you registered or transferred for your web site (if your domain name ends with .net or .org also replace the .com with the appropriate extension).
File Locations

When you sign into your server via FTP you will initially be at the root directory. Do not delete any files you see in your root directory! Deleting files in the root directory will cause your server not to function properly.

In the root directory you will see the following two(2) sub-directories:

WWW - This is your main server directory. Put all your regular non-secure/non-SSL web pages (html, graphics, etc) in this directory. You can make as many sub-directories in the WWW directory as you want to help organize your files. Also, the WWW directory contains your CGI-BIN directory and related files. If you are using Microsoft FrontPage extensions to publish your website this is where the files will be published to.

You can access files in your WWW directory via the URL:

http://www.yourwebsite.com/filename

where yourwebsite is the domain name you registered or transferred for your web site (if your domain name ends with .net or .org also replace the .com with the appropriate extension).

WWW-SECURE - This is your shared secure server directory. Put any web pages that need secure SSL access in this directory (order forms, personal info pages etc). You can make as many sub-directories in the WWW-SECURE directory as you want to help organize your files. If you are using Microsoft FrontPage extensions to publish your website, you can not publish to this directory. Any web pages needing the secure server must be put in this directory manually using FTP. Please note that if you are using our shopping cart system you will not see any shopping cart files in this directory. The shopping cart scripts reside on another secure server.

You can access files in your WWW-SECURE directory via the URL:

https://websvr3.mn1.fasturl.net/ssl/userID/filename

where userID is your server user ID that you received when you signed up for your account.

IMPORTANT: Do not put any web files in your root directory!

Technical Support

Click Here to send technical issues and questions to our Technical Support Team.

(If you have a sales question or if you are not currently a customer of Ocean View Host please contact our Sales Team).

Technical Support Form

Full Name:

Email Address:
(required for a reply)

Web Site URL:

Your question for our Technical Support Team:
(please be as detailed and specific as possible)

Our online Technical Support Form is temporarily unavailable.
Please use the email link above to contact tech support.
We apologize for this inconvenience.

Billing Support

For questions about your web hosting server bill:
Click Here to email our Billing Department
(Note: Charges for your web server package and other hosting services will appear on your credit card as "VENER NET INC", not from Ocean View Host)

To update or change your credit card information:
Click Here for complete update instructions.
Click Here for important information regarding Domain Name Registration and Renewals!
Web Master

For questions or comments about this website:
Click Here to email our Webmaster