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Frequently Asked
Questions:
Technical
- Do
you offer 24/7 customer support?
Yes we offer true 24/7 technical support via email using our web based
ticket system.
- Do
you offer toll free phone support?
We normally do not provide technical support via telephone except on
special occurrences as it slows down our response time. By providing
support via email we are able to file all communications between both
parties with our ticket based support system to give you a more
accurate and faster response. We can usually offer you a solution to
any problem you may have in less time then you would be on hold if we
offered 24/7 phone support (if you have been with other hosts who
claim to offer this you know exactly what we mean).
During the last 4 years we have an
average response time of 15-20 minutes or less on over
95% of support email contacts.
Please do not call our Sales Team for technical support or support
questions. Our Sales Team is unable to answer specific support questions
or resolve support problems, nor can they forward your call to technical
support.
- How
do I contact support for help?
Please Click Here
to go to our Support section.
- What
kind of network connectivity do you have?
Our connectivity to the Internet consists of 1 OC12, 5 OC3's, 3 DS3's
and an OC48 Self-Heal Sonet Ring to bring you superior uptime and
reliability. With our network connectivity and routing ability, we are
able to distribute 95% of all traffic to its destination without going
through multiple networks, which results in faster downloading speed
for your customers. Our entire network is powered by the highest
quality Cisco routers and switches along with fiber optic connection
throughout the network.
- Is
your data center facility really underground?
Yes, completely. It is also backed by our UPS (uninterruptible power
supply) and both natural gas and diesel generators for unlimited
operation during any disaster!
Click
Here to return back to our FAQ List.
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